Effective Date: 8 August 2026
Last Updated: 8 August 2026
This Return and Replacement Policy applies to physical books and products purchased directly from Ananta Press International or through anantapressinternational.com.
It does not apply to publishing services, marketing services, digital products, or purchases made through independent third-party marketplaces.
1. Eligible Return or Replacement Reasons
A return or replacement may be approved where the customer receives:
- A physically damaged product;
- A misprinted book;
- A book with missing or blank pages;
- A book with pages printed upside down or in the wrong order;
- A materially defective binding;
- The wrong title or product;
- The wrong quantity;
- A product materially different from the confirmed order.
2. Reporting a Damaged or Incorrect Order
Damage, defect, shortage, or incorrect delivery should be reported within 48 hours of delivery.
The request must include:
- Customer name;
- Order number;
- Date of delivery;
- Description of the problem;
- Clear photographs or video of the product;
- Photograph of the outer packaging;
- Shipping label;
- Invoice, where available.
Claims submitted without sufficient evidence may be delayed or rejected.
3. Return Request Period
Where return is required, the request should be made within 7 days of delivery.
The product must be returned only after receiving written approval and return instructions from us.
Sending a product back without approval does not guarantee acceptance or refund.
4. Condition of Returned Product
Unless the product was received damaged, it must be:
- Unused;
- Unread;
- Unmarked;
- Complete;
- In substantially the same condition in which it was received;
- Accompanied by its invoice, packaging, accessories, or complimentary items.
We may reject a return where the product has been used, damaged after delivery, altered, marked, signed by the customer, or returned without required components.
5. Non-Returnable Products
The following products are generally not returnable unless received damaged, defective, or incorrect:
- Signed or personalised books;
- Books printed specifically for an author;
- Print-on-demand books;
- Customised merchandise;
- Custom award boxes;
- Personalised certificates, medals, or trophies;
- Clearance or final-sale products;
- Digital products;
- E-books;
- Downloadable files;
- Digital magazines;
- Gift cards or service credits;
- Products damaged through misuse;
- Products returned after the applicable period.
6. Change-of-Mind Returns
Books and customised products are generally not returnable merely because the customer:
- Changed their mind;
- No longer wants the product;
- Ordered the wrong title;
- Dislikes the subject or content;
- Expected a different personal reading experience;
- Supplied an incorrect shipping address.
We may accept an unopened, unused standard product at our discretion, but we are not obligated to do so unless required by law.
7. Minor Printing Variations
The following will not normally be treated as defects where they remain within reasonable production tolerance:
- Minor colour differences;
- Slight paper-shade variation;
- Minor trimming variation;
- Small alignment differences;
- Differences caused by screen display;
- Minor lamination or binding variation;
- Differences between separate print batches.
8. Inspection
After receiving a returned product, we will inspect it and notify the customer whether the return has been approved or rejected.
Approval may depend on:
- Nature of the defect;
- Condition of the product;
- Evidence provided;
- Delivery records;
- Whether the issue resulted from production, courier handling, customer damage, or incorrect information supplied by the customer.
9. Replacement
Where an eligible product is damaged, defective, or incorrect, we may provide a replacement at no additional product cost.
Replacement delivery time will depend on:
- Stock availability;
- Printing requirements;
- Delivery location;
- Courier availability.
Where the same product is unavailable, we may offer:
- A comparable product;
- Store credit;
- A refund.
10. Refund Instead of Replacement
A refund may be approved where:
- Replacement is unavailable;
- Replacement cannot be delivered within a reasonable period;
- The customer receives a second defective replacement;
- Refund is otherwise required by law.
Approved refunds will normally be made to the original payment method.
11. Return Shipping Charges
Where the return is required because we supplied a damaged, defective, or incorrect product, we may:
- Arrange reverse pickup;
- Reimburse reasonable return-shipping costs;
- Request that the product be disposed of rather than returned;
- Provide another suitable return method.
Where a discretionary change-of-mind return is accepted, return-shipping charges will normally be borne by the customer.
Original shipping charges are not refundable unless the return results from our error or applicable law requires otherwise.
12. Packaging for Return
The customer must pack the product securely to prevent further damage.
Where possible, the original packaging should be used.
We are not responsible for damage caused by inadequate return packaging.
13. Incorrect or Incomplete Address
The customer is responsible for providing an accurate and complete delivery address.
If a parcel is returned because of:
- Incorrect address;
- Incomplete address;
- Refusal to accept delivery;
- Customer unavailability;
- Failure to collect the parcel;
- Incorrect telephone number;
the customer may be required to pay additional shipping charges for redispatch.
Original shipping charges may not be refundable.
14. Delivery Delay
Courier and delivery dates are estimates.
A delay caused by a courier, weather, remote location, public holiday, strike, natural event, or circumstances beyond our control does not automatically make the product eligible for return.
Where a shipment is confirmed lost, we may provide a replacement or refund after verification with the courier.
15. Third-Party Marketplace Purchases
Products purchased through Amazon, Flipkart, another retailer, marketplace, distributor, or bookstore must normally be returned through that seller’s return process.
We may assist with product information, but we cannot directly reverse a payment collected by another platform unless the platform’s process allows it.
16. Bulk Orders and Author Copies
Bulk orders and author-copy orders are printed or arranged specifically for the customer and are not returnable for change of mind.
Where a bulk order has a verified manufacturing defect, the affected copies may be replaced after inspection.
A minor defect affecting only some copies does not automatically entitle the customer to return the entire order.
17. Cancellation Before Dispatch
A standard physical-product order may be cancelled before dispatch, subject to order status.
A custom, personalised, print-on-demand, bulk, author-copy, award, certificate, or made-to-order product cannot normally be cancelled once production has commenced.
18. How to Request a Return
Send the return request to:
Email:
anantapressinternational@gmail.com
publish@anantapressinternational.com
Telephone:
+91 77248 90988
Please mention “Return Request” in the subject line and provide all order and photographic details.
Do not send any product to the business address until return instructions have been provided.
19. Return Address
Approved returns may be directed to:
Ananta Press International
Banmaanshree Complex, Ground Floor,
Sendri Bus Stand, Bilaspur,
Chhattisgarh – 495009, India
The return address may differ for certain products, printers, or courier arrangements. Always use the address provided in the written return authorisation.
20. Grievance Contact
Grievance Redressal Officers:
Deepti Singh Thakur and Vikrant Singh Thakur
Designation:
Owners and Grievance Redressal Officers
Email:
anantapressinternational@gmail.com
publish@anantapressinternational.com
Telephone:
+91 77248 90988
Address:
Banmaanshree Complex, Ground Floor,
Sendri Bus Stand, Bilaspur,
Chhattisgarh – 495009, India